Shipping & Delivery Policy
Last updated: 29 October 2026
Thank you for shopping with Bbonita.
At Bbonita, our products are handmade with care and freshly prepared to order. We do not keep finished products in stock for immediate dispatch.
1. Freshly Handmade to Order
Every Bbonita product is handmade after an order is placed and payment is confirmed.
This approach allows us to provide freshly prepared products, made with attention to quality, rather than products stored for long periods.
Minor natural variations may occur due to the handmade production process, provided the products meet their descriptions and applicable quality and safety requirements.
2. Production and Processing Time
Our standard production time is 1–3 working days.
This period begins after your order and payment have been confirmed.
Working days are Monday to Friday, excluding public holidays in England and Wales.
Please note that production time is separate from delivery time.
In exceptional circumstances, larger orders or ingredient availability may affect production times. If we anticipate a significant delay, we will contact you and explain your options.
3. Delivery Locations
We deliver to the destinations available at checkout. Delivery availability depends on your address and the shipping services offered.
4. Shipping Costs
Shipping charges are displayed at checkout before payment and may vary according to the destination, parcel size, weight and shipping method.
5. Delivery Times
Your estimated delivery timeframe consists of:
1–3 working days for handmade production + the shipping timeframe shown at checkout.
Delivery estimates are not guaranteed unless expressly agreed.
Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days of the contract being formed, in accordance with applicable UK consumer law.
Your statutory rights concerning delayed or undelivered orders remain unaffected.
6. Dispatch and Tracking
Once your order has been freshly prepared, checked and packaged, it will be dispatched using the selected delivery service.
We will provide dispatch confirmation and tracking information where available.
7. Packaging and Product Care
Our products are packaged carefully to help protect them during transportation.
Please follow any storage, handling and safety instructions provided with your products.
8. Incorrect Delivery Information
Please provide accurate delivery details at checkout and contact us promptly if you discover an error.
We will make reasonable efforts to accommodate changes before dispatch. Your statutory rights remain unaffected.
9. Delayed, Missing or Damaged Orders
If your parcel is delayed, missing, damaged or incorrect, please contact us with your order number.
We will investigate and provide an appropriate resolution in accordance with applicable UK consumer law.
Where we arrange delivery, the goods generally remain our responsibility until delivered to you or a person you have nominated to receive them, subject to applicable legal exceptions.
10. Product Availability
Because we manufacture our products after receiving orders, unforeseen circumstances may occasionally affect production.
If we cannot fulfil an order as agreed, we will contact you to discuss the available options, including a refund where appropriate.
We will not substitute products without your agreement.
11. Cancellations, Returns and Refunds
Our products are handmade to order, but this does not automatically remove your statutory cancellation rights.
Please refer to our Returns & Refunds Policy for information about eligible returns, cancellations and faulty products.
12. Contact Information
BBONITA LTD
Company number: 14047826
Registered office: 71–75 Shelton Street, London, England, WC2H 9JQ
United Kingdom
Online shop: https://shop.bbonita.co.uk
Our registered office is not a parcel returns address.
This policy does not affect your statutory consumer rights.